Customer satisfaction

We are confident that you will be happy with your purchase, customer satisfaction is our priority here at Boat Style and our aim is that you are 100% happy with your purchase. Should this not be the case we will do our utmost to solve any issue efficiently.

Colours, Design & Customised Products

At Boat Style we have done our best to display & describe our products as accurately as possible on the website. However, because the colours you see depend on your monitor, we cannot guarantee that your monitor’s display will be accurate. Where possible, you can order a swatch sample of furnishing fabrics. While every effort is made to deliver a perfect customised product to you. Responsibility for choice of colour, design and size remains with the customer.

Out of stock items

If an item you have selected is temporarily out of stock or is unavailable, Boat Style will contact you immediately to arrange an alternate avenue – this could be getting another of that item in or choosing a different item.

Your items will not be sent until all items are in stock unless otherwise requested.

Loss or damaged in transit

Should a package be delayed, arrive damaged or not at all, please contact us promptly by email or phone so we can discuss the issue.

Privacy

At Boat Style we believe protecting your privacy is an important part of earning your trust. Boat Style will respect your privacy and promise not to disclose, exchange or sell your personal details to any third party. Your personal information will remain secure and confidential and will only be used to process your order or inform you of special offers.

Pricing

All prices at Boat Style are inclusive of GST and are in Australian dollars (AUD). We reserve the right to change prices without notice.

Secure Online Ordering

The easiest and most efficient way to order is via our secure online shopping cart. We’ve created it to be very user-friendly, and because it uses 128 bit encryption, you can be sure your personal details are treated with the utmost security and privacy.

At Boat Style we use a secure payment gateway, SecurePay which allows us to accept credit card payment by Mastercard or Visa.